Privacy Policy

1. Information We Collect

When you use our website or place an order, we collect the following personal information:

Personal Identifiers: Full name, shipping address, billing address, email address, phone number
Order Information: Products purchased, order history, payment preferences
Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, click patterns, referring URL

2. How We Use Your Information

We use the collected information for the following purposes:

Processing and fulfilling your orders
Communicating with you about your orders, returns, and account
Improving our website, products, and customer experience
Sending marketing communications (only with your explicit consent)
Complying with legal and regulatory obligations
Detecting and preventing fraudulent transactions

3. Third-Party Data Sharing

We share your personal data only with trusted third parties strictly for the purpose of completing your transaction:

Payment Processing: Cashfree Payments India (PCI-DSS compliant) — for processing payments. We do not store your card numbers, CVV, or net banking credentials on our servers.
Logistics Providers: Delhivery, BlueDart, India Post — for shipping and delivery of your orders.
Analytics: Google Analytics — for understanding website traffic and user behaviour (anonymized data).

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Payment Security

All payment transactions on our website are processed through Cashfree Payments, a PCI-DSS Level 1 compliant Payment Aggregator authorised by the Reserve Bank of India. Your sensitive payment information (credit/debit card numbers, CVV, bank account details) is encrypted and transmitted directly to Cashfree's secure servers. We do not store any sensitive payment data on our servers.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Required for the website to function (e.g., shopping cart, session management)
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Preference Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order-related data is retained for 5 years to comply with tax and legal requirements. After this period, your data is securely deleted or anonymized.

7. Your Rights

Under Indian data protection laws, you have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@rockmanscollections.com.

8. Grievance Officer

In compliance with Indian information technology and e-commerce laws, we have designated a Grievance Officer:

Name: Mr. Rahul Sharma
Designation: Grievance Officer & Compliance Officer
Email: grievance@rockmanscollections.com
Address: Opp. Nayanam Theatre, Adoor, Kerala, India

Any complaints or concerns regarding data privacy may be addressed to the Grievance Officer, who will acknowledge receipt within 24 hours and resolve the matter within 48 hours.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Last updated: June 2026